We’re so confident that you’ll love our products, we’re backing them up with a 30 day money back guarantee. And on some selected brands, we even offer a 90 day money back guarantee.

If you've changed your mind about your purchase and you’d like to return it, you can. So long as it's within the 30 day money back period, Kitchen Warehouse is more than happy to offer you a refund or exchange provided that:

• You return the item within 30 days of purchase
• You provide adequate proof of purchase
• The item is in its original state (unused and re-saleable)
• The item is in its original packaging, complete with any instruction manuals and all included accessories

We promise you a full refund within 90 days on products from the following brands if they do not fulfill your expectations: Kitchen Pro, Salisbury & Co, Victoria, Wolstead, Another, Everten and Yaxell.

• This guarantee applies to qualified purchases by these brands from participating stockists online and in-store from eligible delivery locations.
• The qualified product must be returned within 90 days from the date of purchase.
• We shall issue a full refund when proof of purchase is presented.
• We shall issue a store credit when proof of purchase is unavailable.
• The product packaging is not required to avail of the refund.
• The amount refunded will be the price of the products in the currency shown on the proof of purchase.

If you want to return your product, you’re required to bear the expense of returning the goods to Kitchen Warehouse whether in-store or online. If you wish to exchange, please note that a separate shipping fee to send the exchanged item may apply.

If you are unable to provide satisfactory proof of purchase, Kitchen Warehouse may, at its absolute discretion, provide you with an exchange to the current value of the item provided that:

• The item is in its original state (unused and re-saleable)
• The item is in its original packaging, complete with any instruction manuals and all included accessories
• We can verify that the item was originally purchased from Kitchen Warehouse
• The item is not a Special Exception (see Returns Policy); and Satisfactory Identification (see Returns Policy) is presented at the time of the return

For all enquiries please contact our customer service team on 1800 332 934 or email them via our online contact form