Delivery and collection
Kitchen Warehouse has a range of options to get your order to you. See below for everything you need to know about delivery and pick up in your area.
Free delivery on orders over $100
Flat rate $9.90 on orders under $100
Order despatched within 24-48 hours
Please allow up to three days to process your order.
Please note that items may be shipped from multiple locations resulting in more than one delivery from Kitchen Warehouse, however we make every effort to prevent this.
Once you have received your shipping notification, most orders will be delivered within two to seven business days. We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated delivery timeframe. For example, due to regional or remote shipping locations or where we despatch the order from multiple locations in multiple shipments to ensure that the order is delivered in full.
Due to increased demand, especially during Black Friday, Christmas and Boxing Day, please note that slight delays in processing may occur on your order. We appreciate your understanding and patience during this busy time.
Most orders are shipped using Australia Post. Kitchen Warehouse despatches some items directly from our partner warehouses using a number of different courier companies. The shipping partner will be specified on your order tracking once your order has shipped.
You can easily identify the products which ship directly from a partner warehouse, they are marked with 'This item is shipped directly from our partner' on the product page.
Once we despatch your order you will receive an email with order tracking details. We can deliver to residential addresses, business addresses, and PO boxes. When shipping to a business address, please ensure you specify the business name, together with a contact name at the destination.
Typically, orders are sign on delivery although some items may no longer require a signature. Please contact our customer service team if further information is required. If no one is available at the address to sign for the parcel(s), then a postal card will be left and the parcel(s) can be collected from the specified location at a later time.
*Depending on your location, some items delivered by our partner warehouses and shipped by courier, may take up to 15 working days for delivery, and whilst in transit there may be no additional tracking information available until the parcel has reached the local depot/sorting facility.
Commercial and bulk orders
We reserve the right to charge additional shipping fees for large and commercial orders. If you wish to make a large or commercial order please contact our customer service team for a quote.
Free shipping promotions
Terms and Conditions: Free shipping promotions are limited time only promotions, applicable on orders over the stated value. Offer available until 11:59pm AWST on the end date of the promotion. Free shipping promotions are only applicable to orders delivered to an Australian delivery address and exclude orders with a delivery address outside of Australia.
Click and Collect
Kitchen Warehouse offers free Click and Collect within 1 hour (during store opening hours) our from our store locations. Click here to find out more about Click and Collect at Kitchen Warehouse.