DELIVERY
Important update on Australia Post.
We are currently experiencing delays in the delivery of orders due to unprecedented demand within our carrier network. Your order will be packed and shipped within our normal time frame (24 - 48 hours) but there are varying delays in shipping timeframes. Please allow anywhere from 2 to 5 extra business days, and utilise our Order Tracking service to track the progress of your delivery.
We encourage you to make use of our Click and Collect service where possible to avoid these delays.
Standard Delivery
- FREE SHIPPING on orders over $100
- Flat Rate $9.90 shipping on orders under $100
- Delivery within 2-7 working days
- Orders are shipped using Australia Post
Please note that items may be shipped from multiple locations resulting in more than one delivery from Kitchen Warehouse, however we make every effort for this not to be the case.
Free Shipping Promotions
Terms and Conditions: Free shipping promotions are limited time only promotions, applicable on orders over the stated value. Offer available until 11:59pm AWST on the end date of the promotion. Free shipping promotions are only applicable to orders delivered to an Australian delivery address and exclude order with a delivery address outside of Australia.
International Shipping
Kitchen Warehouse offers international shipping to New Zealand and Singapore addresses. To find out more please view our international shipping information.
Shipping Charges
Orders over $100 are shipped free to Australian addresses.
A flat rate of $9.90 applies to orders under $100.
We reserve the right to charge additional shipping fees for large and commercial orders. If you wish to make a large or commercial order please contact our Customer Service team for a quote.
Shipping Method
All orders are shipped using Australia Post. Once we despatch your order you will receive an email with order tracking details. We can deliver to residential addresses, business addresses, and PO boxes. When shipping to a business address please ensure that you specify the business name together with a contact name at the destination.
Typically, orders are sign on delivery although some items may no longer require a signature. Please contact our customer service team if further information is required. If no one is available at the address to sign for the parcel(s), then a postal card will be left and the parcel(s) can be collected from the specified location at a later time.
Shipping Timeframe
Most orders are processed and despatched within 1 business day of the order being placed. Orders take 2-7 working days for delivery, however orders to remote areas may take longer.
Kitchen Warehouse operates multiple warehouse locations. If there are multiple items in your order they may be shipped from one or more locations. You will receive an email advising when your order has been shipped.
