Shopping online at Kitchen Warehouse is fast, easy, and secure:
- Browse our wide range of kitchenware products and select the items you want to purchase.
- Choose your desired quantity and click “Add to cart”.
- When you’re ready, go to your shopping cart and click “Secure checkout”.
- Log in to your existing account or create a new Kitchen Warehouse account.
- Select your preferred delivery method – including home delivery or Click & Collect.
- Enter your shipping address (we deliver Australia-wide, plus to New Zealand and Singapore).
- Choose your payment method: We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Afterpay.
- Provide your payment details and follow the prompts.
- Review your order summary, then click “Place order” to complete your purchase.
- Safe and secure checkout with SSL encryption for all online payments.
How to check product availability
If a product is out of stock, we typically do not accept back orders.
You can:
- Use the “Check in-store availability” tool to see if the item is stocked locally.
- Or click “Email me when back in stock” on the product page to receive a notification when it becomes available.
Cancelling or changing your order
We aim to process and ship orders within 1 business day.
If your order has not yet been prepared for dispatch, we may be able to cancel or amend it.
Please contact our Customer Service team as soon as possible on 1800 332 934.
We cannot guarantee cancellations or changes once the order is packed for shipment.
Track your order
Log in to your account and visit the “My orders” section to check your order status.
You’ll receive an order confirmation email with:
- A tracking number
- A link to track your delivery via the courier’s website
Alternatively, use our order tracking page with your order details.
International orders
Kitchen Warehouse accepts international orders from:
- New Zealand
- Singapore
Orders can only be delivered to Australian, New Zealand, or Singapore postal addresses. Learn more on our International Shipping page.
Payment options
We offer a variety of secure and flexible payment methods:
- Credit/Debit Cards: Visa, MasterCard, American Express
- Digital Wallets: PayPal, Apple Pay, Google Pay
- Buy Now, Pay Later: Afterpay or Paypal Pay in 4 where available.
When will I be charged?
When placing an order, your card is authorised immediately.
The full amount will be charged within one hour of completing checkout.
If you change your mind before the order is shipped, contact us and we’ll assist with cancelling or refunding the transaction.
Is my payment secure?
Yes. Our website uses SSL encryption to protect your personal and payment information. Kitchen Warehouse complies with PCI DSS standards to ensure all online transactions are safe and secure.
Using promo codes
Occasionally, we offer exclusive promo codes.
At checkout, enter the promo code in the “Promo code” field.
Only one promo code may be used per transaction.
Click and Collect
Shop online and pick up your order from your nearest Kitchen Warehouse store.
Orders are usually ready within 1 hour during store trading hours.
Choose Click & Collect as your delivery method at checkout.
Learn more about Click & Collect
Out of stock?
Use the “Email me when back in stock” option on the product page.
Or call us on 1800 332 934 for assistance.
You can also submit a request through our Contact Us page.