We offer a flat-rate fee of $9.90 or FREE shipping on orders over $39*. Offer applies only to domestic orders within Australia. Orders that qualify are shipped through the Australia Post eParcel Service. For more information, please see our Delivery policy.
*Use promo code FREESHIP39 at checkout. Cannot be used in conjunction with any other promo code or price matching. Not available on international orders.
To lodge a return with Kitchenware Direct, please follow these steps. Please note: you will be charged a flat fee of $11.93 for each return. This rate is our contract rate as negiotiated with Australia Post and is significantly cheaper than standard return postage for parcels.
1. Click on the button below 2. Enter the return authorisation number as provided by Kitchenware Direct in your return authorisation email. The number should be entered in the format of RA0000. 3. Enter your own postal address (do not enter Kitchenware Direct's postal address). This will only be used if the parcel is lost or needs to be returned for any reason. 4. When asked to select the postal service to use for your return, click 'Proceed to Payment' (only one type of service is provided) 5. Select your credit card type by clicking on the relevant logo 6. Enter your credit card details and click 'Pay' 7. Print the returns label and attach to your parcel 8. Click 'I have finished' to finish lodging the return 9. Take the label and parcel to any Australia Post retail outlet nationwide displaying the [email protected] sign