Online Ordering & Payment

How Do I Order Online?

1. Browse the website and add any items you wish to purchase by specifying the quantity and clicking Add to Cart


2. After you have added the last item you wish to purchase to your shopping cart, click Proceed to Checkout


3. Log in to your existing account or create a new account


4. Enter the shipping address


5. Select the shipping method to be used to delivery your order


6. Enter the payment type


7. Enter your credit/debit card details


8. Review the order details and click Submit Order if you are paying by credit card

How do I know if an item I ordered is on back order?

Most of our products are in stock. Generally we do not accept back orders for products that are out of stock.

Can I cancel or change my order?

Orders can be cancelled or changed only if they have not been prepared for despatch. Please be aware that orders are generally shipped within one working day, hence we cannot guarantee that requests to cancel or change orders can be accommodated. Please contact Customer Service or call 1800 332 934 as soon as possible when you want to cancel or change an order.

How can I check the status of my order online?

You can follow the fulfilment status of your order from the My Account section of our website. After your order has been fulfilled, a confirmation email will be sent to the email address you provided. This email will provide you with an Australian eParcel tracking number or a Border Express tracking number. You can track the status of your order by visiting the appropriate carrier’s website.

Can I place an order from a foreign country?

You can place an order from a foreign country; however orders can only be shipped to an Australian, New Zealand and Singapore postal addresses. To find out more about about International shipping.

Payment Information

What forms of payment are accepted?

We accept MasterCard, Visa, AMEX and PayPal.

When is my credit card charged?

When you place an order using a credit card, the total dollar amount is authorised by your credit card company at the time of your purchase. Once this amount is authorised, your credit card will be debited the total amount of the order within one hour.

If you place an order and change your mind before your order has been shipped, please contact our customer service centre and we can change or reverse the transaction. If your credit card is declined when placing an order then your order will not be created in our system. If at any point you are unsure if an order has gone through or not please contact Customer Service or call us on 1800 332 934 and we will assist you.

Is my credit card and account information secure?

Kitchen Warehouse is a safe and secure site. We have advanced SSL (Secure Socket Layer) encryption and authentication software in place to ensure that your credit card and account details remain secure.