To our Kitchen Warehouse community
As per the latest QLD government advice, both Fortitude Valley and North Lakes stores will be temporarily closed as of 5pm tonight. The Bundall store is the only QLD store not impacted and will remain open as usual.
Please note that all stores are closed for Good Friday and so normal trade will resume on Saturday 3rd April. In the meantime, you can continue to shop online
or via click & collect
for all your cooking essentials.
Our friendly and helpful staff are just a phone call away if you need advice or help.
Shop our full range online
24/7 — free shipping over $100.
CLICK & COLLECT
Purchase your items online and collect
them from your local store. It's convenient and completely free.
WE'RE HERE FOR YOU
Our Customer Service team is here to help with any product queries
or shopping advice you may need — get in touch by calling 1800 332 934.
We are currently experiencing delays in delivery of orders due to unprecedented demand within the Australia Post network. Your order will be packed and shipped within our normal time frames (1 to 2 business days) but there are varying delays in shipping timeframes, allow anywhere from 2 to 5 extra days. For more information please visit Australia Post’s website.
It’s been a testing time!
Like most Australian businesses, our planning and supply chains have been affected by the unprecedented events of 2020, causing fluctuations in our stock levels.
Product sales in certain categories have been impossible to predict and we have also been dealing with shipping delays.
The Kitchen Warehouse family has been working around the clock to make sure we can get you the products you need in the most timely fashion possible and slowly but surely, we’re getting back on track.
Above all else, we’d like to thank you for your patience and understanding, your support throughout this difficult time means the world to us.
Please check store for current trading hours.
Most scheduled in-store workshops have been postponed but this will be changing as health and safety directives continue to change in each location. Any workshops proceeding will meet health and safety measures issued by the relevant authorities.
We are offering live streamed and premiered workshops and cooking demonstrations Facebook Live and Youtube.
We’re also planning a range of food videos and other interactive ideas for Instagram and we encourage you to get involved in the KW Community by sharing your own tips and recipes.
We know it’s a tough time and we’re here for you. Let’s stay connected, work together, and we will all rise to the challenges that lie ahead.
Here’s how we can help each other
- Strictly maintain social distance. We encourage you to follow our store directives and signage to facilitate proper distancing.
- We recommend everyone use contactless payment (i.e. use of credit/debit card instead of cash).
- If you are not feeling well, please stay at home and rest.
- Shop online and we will do our best get you your parcel as soon as possible.
Please be reminded: Our team and staff are working under difficult times and it’s becoming more important now, more than ever to show our utmost support, patience, and understanding.
To understand more about these steps we’re taking to ensure safety and protection to our valued customers and team members, please contact our Customer Service line on 1800 332 934 or www.kitchenwarehouse.com.au/Contact-Us.
Wishing you good health,
The Kitchen Warehouse family ♥