To our Kitchen Warehouse community
We want you to know that our primary focus is to protect you, our customers. As we continue to learn more about Coronavirus, our teams have been working tirelessly to continue to facilitate connectivity, foster community spirit and where possible, sprinkle some happiness.
In the coming days, weeks and months, we will continue to make business decisions to best meet the needs of this ever-changing landscape. It is unchartered territory and we are ready to face the many challenges that lie ahead.
At this moment, we are glad to announce that our stores, website and online services remain fully operational. But we want you to be assured we are taking this situation very seriously and we continue to follow the directives issued by government authorities.
In light of this difficult situation, we have taken extra special measures to keep us connected and make lives easier for each and everyone. Here are the things that we want you to know:
As we expect more changes to come in the coming weeks, we are now offering everyone an extended 120-day money back period for all return items.
For all online orders, we guarantee to ship your order as soon as possible and our third-party delivery service provider, Australia Post, remains fully operational across Australia. Follow their important updates here.
We understand that everyone is practicing limited social contact at this moment. If you choose to use our free Click & Collect service, we are happy to make picking up your orders even easier. Upon your arrival at your chosen store, please phone us and will have your parcel delivered to your vehicle. Contact store.
Store Opening Hours
All our stores remain open at this moment. However, please note that we will be restricting some of our opening hours and advise you to check our updated trading hours here. Rest assured, we are doing our best to keep a safer space for you, our staff, and the community as well.
Workshops
To meet safety directives issued by the relevant authorities, all scheduled in-store workshops have been postponed until further notice.
Instead, we will live stream workshops and cooking demonstrations via Facebook Live and keep you posted.
We’re also planning a range of food videos and other interactive ideas for Instagram and we encourage you to get involved in the KW Community by sharing your own tips and recipes.
We know it’s a tough time and we’re here for you. Let’s stay connected, work together, and we will all rise to the challenges that lie ahead.
Here’s how we can help each other
- Strictly maintain social distance. If there’s a need to go out, wear a mask and always bring a handy pocket sanitizer with you.
- We recommend everyone use contactless payment (i.e. use of credit/debit card instead of cash).
- If you are not feeling well, please stay at home and rest.
- As much as possible, choose to shop online and we guarantee to deliver your parcel on time.
Please be reminded: Our team and staff are working under difficult times and it’s becoming more important now, more than ever to show our utmost support, patience, and understanding.
To understand more about these steps we’re taking to ensure safety and protection to our valued customers and team members, please contact our Customer Service line on 1800 332 934 or www.kitchenwarehouse.com.au/Contact-Us.
Wishing you good health,
The Kitchen Warehouse family ♥
