To our Kitchen Warehouse community
NEW SOUTH WALES UPDATE
To continue keeping our valued customers and team members safe, Kitchen Warehouse is following the latest New South Wales government advice, which means our Penrith store will temporarily close in line with the current lockdown in place until midnight Friday 27th August.
New South Wales customers can still shop online as normal, but our Click & Collect service will be unavailable during this time.
To continue keeping our valued customers and team members safe, Kitchen Warehouse is following the latest QLD government advice and closing our stores from 4pm Saturday 31 July 2021 until 4pm Sunday 8 August 2021, at which time the lockdown and subsequent restrictions will be reviewed.
Queensland customers can still shop online as normal, however please note that Click & Collect services are unavailable during the lockdown.
As per the latest Victorian government advice, our Victorian stores are now open with a few safety measures in place to keep our valued customers and team members healthy and safe.
Victorian customers can continue to shop online as normal, and our Click & Collect services have also been reinstated since the lockdown has lifted.
If you choose to use our free Contactless Click & Collect service, the process is simple and safe.
This is how it works:.
1. Place your order online and nominate as the Contactless Click & Collect store that you would like to collect your order from.
2. Call the store when you arrive and provide your name or Sales Order number.
3. Present your photo identification to our team when asked.
4. Your order will be brought out to you with zero contact.
Shop our full range online
24/7 — free shipping over $100.
WE'RE HERE FOR YOU
Our Customer Service team is here to help with any product queries
or shopping advice you may need — get in touch by calling 1800 332 934.
We are currently experiencing delays in delivery of orders due to unprecedented demand within the Australia Post network. Your order will be packed and shipped within our normal time frames (1 to 2 business days) but there are varying delays in shipping timeframes, allow anywhere from 2 to 5 extra days. For more information please visit Australia Post’s website.
It’s been a testing time!
Like most Australian businesses, our planning and supply chains have been affected by the unprecedented events of 2020, causing fluctuations in our stock levels.
Product sales in certain categories have been impossible to predict and we have also been dealing with shipping delays.
The Kitchen Warehouse family has been working around the clock to make sure we can get you the products you need in the most timely fashion possible and slowly but surely, we’re getting back on track.
Above all else, we’d like to thank you for your patience and understanding, your support throughout this difficult time means the world to us.
Please check stores for current trading hours.
Most scheduled in-store workshops have been postponed but this will be changing as health and safety directives continue to change in each location. Any workshops proceeding will meet health and safety measures issued by the relevant authorities.
We are offering live streamed and premiered workshops and cooking demonstrations Facebook Live and Youtube.
We’re also planning a range of food videos and other interactive ideas for Instagram and we encourage you to get involved in the KW Community by sharing your own tips and recipes.
We know it’s a tough time and we’re here for you. Let’s stay connected, work together, and we will all rise to the challenges that lie ahead.
Here’s how we can help each other
- Strictly maintain social distance. We encourage you to follow our store directives and signage to facilitate proper distancing.
- We recommend everyone use contactless payment (i.e. use of credit/debit card instead of cash).
- If you are not feeling well, please stay at home and rest.
- Shop online and we will do our best get you your parcel as soon as possible.
Please be reminded: Our team and staff are working under difficult times, and now more than ever it’s important we all show our utmost support, patience, and understanding.
To understand more about these steps we’re taking to ensure safety and protection to our valued customers and team members, please contact our Customer Service line on 1800 332 934 or www.kitchenwarehouse.com.au/Contact-Us.
Wishing you good health,
The Kitchen Warehouse family ♥