To our Kitchen Warehouse community
Delivery
We are currently experiencing delays in delivery of orders due to unprecedented demand within the Australia Post network. Your order will be packed and shipped within our normal time frames (1 to 2 business days) but there are varying delays in shipping timeframes, allow anywhere from 2 to 5 extra days. For more information please visit Australia Post’s website.
We understand that everyone is practising limited social contact at this moment. If you choose to use our free Click & Collect service, we are happy to make picking up your orders even easier. Upon your arrival at your chosen store, please phone us and will have your parcel delivered to your vehicle. Contact store.
Our stores are operating as per normal - please check here for current trading hours.
Workshops
To meet safety directives issued by the relevant authorities, all scheduled in-store workshops have been postponed until further notice.
Instead, we will live stream workshops and cooking demonstrations via Facebook Live and keep you posted.
We’re also planning a range of food videos and other interactive ideas for Instagram and we encourage you to get involved in the KW Community by sharing your own tips and recipes.
We know it’s a tough time and we’re here for you. Let’s stay connected, work together, and we will all rise to the challenges that lie ahead.
Here’s how we can help each other
- Strictly maintain social distance. We encourage you to follow our store directives and signage to facilitate proper distancing.
- We recommend everyone use contactless payment (i.e. use of credit/debit card instead of cash).
- If you are not feeling well, please stay at home and rest.
- Shop online and we will do our best get you your parcel as soon as possible.
Please be reminded: Our team and staff are working under difficult times and it’s becoming more important now, more than ever to show our utmost support, patience, and understanding.
To understand more about these steps we’re taking to ensure safety and protection to our valued customers and team members, please contact our Customer Service line on 1800 332 934 or www.kitchenwarehouse.com.au/Contact-Us.
Wishing you good health,
The Kitchen Warehouse family ♥
